Conversational Engine/Meta Cloud API v21.0
WhatsApp Chatbots & Automation Rules
Configure multi-condition conversational workflows, interactive quick replies, zero-code ice breakers, and seamless human agent handoffs.
Total Chatbots
5Configured
Across 4 distinct enterprise categories
Active Automations
4/ 5 Live
Real-time webhook routing
Interactions Logged
48,290
99.1% Res.
Avg reply latency ~0.42 seconds
Agent Escalations
384Handoffs
Routed to Live Team Inbox (/chat)
Lead Qualification & Welcome Navigator
contains
Sales
Handoff: Enterprise Sales
Greets inbound prospects, captures service intent, and routes to live sales specialists.
Active
Matched Triggers & Keywords:
hellohiheydemopricinginterested
WhatsApp Quick Reply Buttons:
Schedule Live DemoEnterprise PricingTalk to Sales
Conversation Starters:
👋 Explore NAT CPaaS💼 Speak with Specialist🚀 Request Pricing
Automated Bot Response:
Hello! 👋 Welcome to New Age Technology (NAT) CPaaS Platform.
We provide tier-1 WhatsApp Cloud API, DLT-compliant Bulk SMS, and Omnichannel Automation for modern enterprises.
How can our engineering team empower your workflow today?
18,420 triggers
99.4% success
Last fired: 2 mins ago
Consignment & Order Dispatch Tracker
regex
Operations
Handoff: Logistics Operations
Evaluates order IDs or AWB tracking queries and delivers real-time dispatch telemetrics.
Active
Matched Triggers & Keywords:
^(track|order|status|awb)\s*([A-Za-z0-9_-]*)$dispatchdelivery status
WhatsApp Quick Reply Buttons:
Track Live GPSDelivery SupportDownload Invoice
Conversation Starters:
📦 Track Consignment📄 Inquire Shipment
Automated Bot Response:
📦 Order Dispatch Verification:
• Order ID: NAT-ORD-{{order_id}}
• Status: In Transit via BlueDart Express
• Estimated Delivery: Tomorrow by 2:00 PM IST
• Live Telemetry GPS: Bengaluru Hub Station #4
Need immediate courier intervention?
12,980 triggers
99.8% success
Last fired: 14 mins ago
Enterprise KYC & Verification Assistant
contains
Utility
Guides customers through business PAN, GSTIN, and identity documentation validation.
Active
Matched Triggers & Keywords:
kycverifydocumentsgstpan cardverification
WhatsApp Quick Reply Buttons:
Upload KYC DocsCheck KYC StatusCompliance FAQ
Conversation Starters:
🛡️ Start Business KYC📋 Required Documents
Automated Bot Response:
🛡️ NAT Security Verification Center:
To complete your enterprise compliance under TRAI/Meta guidelines:
1. Ensure GSTIN certificate is PDF format (max 5MB)
2. Authorized signatory PAN card
3. Meta Business Manager ID
Would you like to initiate instant digital upload?
9,340 triggers
97.6% success
Last fired: 42 mins ago
24/7 Out-of-Office & Escalation Sentinel
starts with
Support
Handoff: Tier-3 NOC & Infrastructure
Automatically responds outside business hours and flags critical outages to on-call engineers.
Active
Matched Triggers & Keywords:
helpurgentdownemergencybrokencritical
WhatsApp Quick Reply Buttons:
Escalate to On-CallIncident Status PageSystem Uptime
Conversation Starters:
🚨 Report High Priority Incident📞 Emergency Contact
Automated Bot Response:
🚨 NAT 24/7 Rapid Response Unit:
Our primary operations desk operates 09:00 - 20:00 IST. However, your message has been classified as HIGH-PRIORITY. An automated incident ticket #INC-9482 has been dispatched to our Tier-3 On-Call Site Reliability Engineers.
5,120 triggers
99.1% success
Last fired: 1 hour ago
Wallet Recharge & Invoice Inquiry Bot
exact
Utility
Provides instantaneous CPaaS wallet balance lookups and Razorpay/Cashfree payment links.
Paused
Matched Triggers & Keywords:
balancerechargewalletinvoicepayment link
WhatsApp Quick Reply Buttons:
Instant RechargeDownload GST BillUsage Breakdown
Conversation Starters:
💳 Inquire Wallet Balance🧾 Last Month Invoice
Automated Bot Response:
💳 NAT Wallet Telemetry:
• Available Credit: ₹45,280.00
• Consumption Rate: ~₹1,240 / day
• Auto-Recharge Status: Active (Threshold ₹5,000)
Tap below to add credits instantly with 0% gateway surcharge via UPI / NetBanking.
2,430 triggers
99.7% success
Last fired: 3 hours ago